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I have an email to IRIS asking if I can purchase an activation code for the version I have (the website it links to only gives the option to purchase the newer version). So, it appears that HP provides the software as part of the installation package but which actually isn't included.

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I don't think she understood the difference between 'not capable' and 'not supported or not licensed for' but continued to insist that the HP Envy specifications doesn't support OCR and apologized for the misleading information on the HP Support website from where I downloaded the software. Windows Business Word Processing Software Readiris Pro Old versions Readiris Pro 11 Readiris Pro 11 Download Now Readiris 15 is an OCR application that converts your scans, images, pictures and PDF files to fully editable smart documents (Word, Excel, PDF, among many other formats).

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She said that the HP Envy is not OCR capable and that only the OfficeJet series supports the ReadIris OCR! I argued that if it wasn't capable, first, why would it be included in the HP software download package for the Envy 7800 series, and second, it's obviously capable because I'm able to use the trial version to successfully perform OCR. So I called HP again and talked to a third agent. Today I received a reply telling me that the Envy 7858 is not a 'qualifying model' so they can't activate the software. So I used their website to send them my issue by email. So, after hanging up with her, I tried to call IRIS with the phone number she gave me, but they wanted me to leave a message. I had also asked her about the low print cartridge - the color cartridge that came with the printer is very low after only about 10 or 12 test prints - and she sold me on the Instant Ink program, which seems like a pretty good deal especially since I got the first 5 months free. After she couldn't get it to activate either, she told me it was outside of her scope and that I'd have to call ReadIris to ask about activation. When I called again, I let the second second agent take control of my computer while she tried to reinstall everything again (which I tried to tell her was no point because I had been through the process several times). I didn't get much further before getting cut off. The first agent I talked to confirmed that this software is included with the Envy 7800 series printer. Yesterday, I called the customer support phone number included with the email acknowledging my printer registration. I wanted to follow up in case anybody else is having this problem. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.

Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.

HP Support Solutions Framework - Windows Service, localhost Web server, and Software.

This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only.

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Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.